Privacy Policy
Effective date: July 18, 2026. This policy explains how Neo Cap Solutions LLC collects, uses, and protects personal data when you use our websites, software platforms, or consulting services.
1. Introduction
Neo Cap Solutions LLC ("Neo Cap Solutions", "we", "us") respects your privacy. This policy applies to personal data processed through our websites and software products, including Neo Inspire, Neo CertPro, Neo ShipPro, Neo RegseaX, Neo Propel, and Neo-MaritimeWatch, as well as our consulting engagements.
2. Data We Collect
- Contact details you provide via forms, such as name, email, company, and phone number.
- Account and login information for our software platforms, including role and access level.
- Operational data submitted to our platforms, such as vessel, seafarer, or certificate records.
- Technical data, including IP address, browser type, and usage logs collected automatically.
3. How We Use Data
We use personal data to deliver and support our software platforms and consulting services, respond to inquiries and support tickets, maintain security and audit trails, and meet regulatory and compliance obligations applicable to maritime and regulated industries.
4. Legal Basis For Processing
Where GDPR applies, we process personal data on the basis of contractual necessity, legitimate business interests, compliance with legal obligations, and, where required, your consent.
5. Data Sharing And Disclosure
We do not sell personal data. We may share data with subprocessors who support our infrastructure and operations (such as cloud hosting providers), and with regulators or authorities where required by law.
6. Data Security
We implement role-based access control, multi-factor authentication, encryption, and audit trails across our platforms to protect personal data from unauthorized access, loss, or misuse.
7. Your Rights Under GDPR
Where GDPR applies, you have the right to access, correct, delete, or restrict processing of your personal data, and to request data portability. To exercise these rights, contact us using the details below.
8. Data Retention
We retain personal data only as long as necessary to provide our services and meet legal, regulatory, or contractual obligations, after which it is securely deleted or anonymized.
10. Changes To This Policy
We may update this policy from time to time. Continued use of our platforms after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
For questions about this policy or to exercise your data rights, contact us at support@neocapsolutions.com.